Terms and Conditions

Transparent policies for a trusted beauty shopping experience

Last Updated: August 25, 2025

Welcome to VOJIA Beauty & Wellness. These Terms and Conditions (“Terms”) govern your use of our website located at vojia.eu and the purchase of products from VOJIA (“we,” “us,” or “our”). By accessing or using our website and services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing our website, creating an account, or making a purchase, you confirm that:

  • You are at least 18 years of age or have parental/guardian consent
  • You have the legal capacity to enter into binding contracts
  • You agree to comply with all applicable laws and regulations
  • All information you provide is accurate and current

2. Products and Services

Product Information

We strive to provide accurate product descriptions, ingredients, and pricing. However:

  • Product images are for illustration purposes and may vary from actual products
  • Colors may appear different due to monitor settings
  • We reserve the right to correct errors in product information or pricing
  • Product formulations may be updated by manufacturers

Product Safety and Allergies

Important: Always read product labels and ingredient lists before use. Conduct a patch test before using new skincare or makeup products. Discontinue use if irritation occurs and consult a healthcare professional if needed.

3. Orders and Pricing

Order Processing

  • All orders are subject to acceptance and product availability
  • We reserve the right to refuse, cancel, or limit orders
  • Order confirmation does not guarantee product availability
  • We may contact you for additional verification before processing

Pricing and Payments

  • All prices are in EUR and include applicable taxes unless stated otherwise
  • Prices may change without notice but will not affect confirmed orders
  • Payment must be received before order fulfillment
  • We accept major credit cards and secure payment methods

4. Shipping and Delivery

Dropshipping Model

VOJIA operates as a dropshipping business. This means:

  • Products are shipped directly from our trusted suppliers to you
  • We do not physically stock inventory at our location
  • Orders may be fulfilled from multiple suppliers if purchasing multiple items
  • Each supplier maintains quality control and packaging standards

Processing and Delivery Times

  • Processing Time: 1-3 business days for order verification and supplier notification
  • EU Delivery: 5-12 business days from processing
  • International Delivery: 7-21 business days depending on destination
  • Expedited Shipping: Available for select products and regions

Shipping Costs and Policies

  • Shipping costs are calculated at checkout based on destination and weight
  • Free shipping may be available for orders above certain thresholds
  • Multiple item orders may ship separately from different suppliers
  • You will receive tracking information once items ship from suppliers
  • We are not responsible for customs duties, taxes, or import fees

Delivery and Risk Transfer

  • Risk of loss transfers to you upon delivery to the address provided
  • We are not responsible for delays caused by shipping carriers or customs
  • Delivery to incorrect addresses provided by customers is not our responsibility
  • Special handling may be required for certain beauty products due to regulations

5. Returns and Refunds

Our comprehensive return and refund policy is detailed in our Returns and Refunds Policy. Key highlights:

  • 30-day return window for most unopened beauty products
  • Hygiene restriction: Opened cosmetics and skincare products cannot be returned for health and safety reasons
  • Damaged items: Report within 7 days of delivery with photos
  • Dropshipping returns: Some returns may need to be processed directly with suppliers
  • Refund processing: 5-10 business days after receipt and inspection

Please refer to our Returns and Refunds Policy for complete details on eligibility, process, and exceptions.

6. User Accounts and Security

Account Responsibilities

When creating an account, you agree to:

  • Provide accurate, current, and complete information
  • Maintain the security of your password and account
  • Notify us immediately of any unauthorized use
  • Accept responsibility for all activities under your account

7. Prohibited Uses

You may not use our website or services to:

  • Violate any applicable laws or regulations
  • Impersonate any person or entity
  • Transmit harmful, offensive, or inappropriate content
  • Interfere with website security or functionality
  • Attempt to gain unauthorized access to our systems
  • Use automated systems to access our website (without permission)

8. Intellectual Property

All content on our website, including but not limited to text, images, logos, product descriptions, and design elements, is protected by copyright and other intellectual property rights. You may not:

  • Reproduce, distribute, or modify our content without permission
  • Use our trademarks or brand elements
  • Create derivative works based on our content
  • Use our content for commercial purposes without authorization

9. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms. By using our services, you consent to:

  • Collection of personal information as described in our Privacy Policy
  • Use of cookies and similar technologies
  • Processing of data for order fulfillment and customer service
  • Optional marketing communications (with opt-out available)

10. Disclaimers and Limitations

Beauty Product Disclaimers

Individual Results May Vary: Beauty and wellness products affect individuals differently. Results depend on various factors including skin type, age, lifestyle, and consistent use.

No Medical Claims: Our products are cosmetic in nature and are not intended to diagnose, treat, cure, or prevent any medical condition.

Service Limitations

Our services are provided “as is” without warranties of any kind. We disclaim all warranties, express or implied, including but not limited to merchantability and fitness for a particular purpose.

11. Liability Limitation

To the fullest extent permitted by law, VOJIA shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Lost profits, data, or business opportunities
  • Allergic reactions or skin sensitivities to products
  • Damages exceeding the amount paid for the specific product
  • Issues arising from supplier fulfillment or product quality beyond our reasonable control

12. Indemnification

You agree to indemnify and hold VOJIA harmless from any claims, damages, or expenses arising from your use of our website, violation of these Terms, or infringement of any rights of another party.

13. Governing Law and Disputes

These Terms are governed by the laws of Bulgaria. Any disputes will be resolved through:

  • First: Good faith negotiation between parties
  • Second: Mediation through a neutral third party
  • Final: Binding arbitration or Bulgarian courts

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of updated Terms. Material changes will be communicated via:

  • Email notification to registered users
  • Prominent website notice
  • Updated “Last Modified” date at the top of this page

15. Severability and Survival

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. Sections relating to liability, indemnification, and intellectual property will survive termination of these Terms.

16. Contact Information

For questions about these Terms and Conditions, please contact us:

Thank you for choosing VOJIA Beauty & Wellness.
We are committed to providing you with premium beauty products and exceptional service.

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